Telecommunications Relay Service Information
(7-1-1)

Pennsylvania Telecommunications Relay Service (TRS) allows people who are deaf, hard of hearing, deaf-blind or speech disabled to communicate with anyone using a regular telephone. This is done by using a keyboard machine called a text telephone (TTY) to send messages over the telephone network. A Communications Assistant reads the typed message of the TTY user to the person using a regular telephone. The Communications Assistant then types the response of the regular telephone user to the TTY user. All calls are handled with strictest confidentiality.

• TRS is available 24 hours a day, every day of the year.
   
• TTY users can reach the TRS Center by simply dialing 7-1-1 or 1-800-654-5984. (Para asistencia in Espanol para usuarios de TTY, llamando 1-800-855-2884).
   
• People who do not have a TTY, can reach the TRS Center by simply dialing 7-1-1 or 1-800-654-5988. (Para asistencia in Espanol si no tiene TTY, llamando 1-800-855-2885).
   

TELECOMMUNICATION DEVICE DISTRIBUTION PROGRAM (TDDP)
Pennsylvanians with disabilities may qualify for telecommunication devices to help them use telephone services.

• Devices available include the following: TTY, Amplifier, TTY with Braille Display, Voice-Carryover TTY, and TTY with large visual display. For a complete list of the devices available and to obtain information on applying for the program contact:

TDDP Program Manager
Pennsylvania's Initiative on Assistive Technology (PIAT)
1755 North 13th Street
Student Center, Room 411S
Philadelphia, PA 19122
Voice: 800-204-7428
TTY: 866-268-0579
FAX: 215-204-9371
Email: TDDP@temple.edu

Or visit the PIAT site at: http://disabilities.temple.edu/programs/assistive/tddp/

To learn more about PA TRS and 711, you can go to the PA Public Utility Commission's website at
http://www.puc.state.pa.us/telecom/telecom_relay_service.aspx.

A note to all PA Relay Users:
Please note that 7-1-1 is only to be used to reach the PA TRS.
For EMERGENCIES you should continue to use 9-1-1.


Lower Telephone Service Rates Available For Low-Income Customers
You May Qualify for Lifeline 135 and Link Up America

Frontier offers two programs to help our low income residential customers get or keep their telephone service. They are Lifeline 135 Service and Link Up America. If you are a low-income residential customer you may qualify for these programs.

Lifeline 135 gives a monthly credit off your basic service telephone bill.

Link Up America gives 50% off your hook-up charge, up to a maximum of $30. This does not include costs for inside wiring.

Here's How to Qualify for Lifeline 135 Service and Link Up America:

Lifeline 135 Service
You can get Lifeline 135 if: No one claims you as a dependent on their Federal Income Tax, unless you are 60 or older and you are in one of these programs:

    - General Assistance (GA)
    - Supplemental Security Income (SSI)
    - Temporary Assistance for Needy Families (TANF)
    - Food Stamps
    - Low Income Home Energy Assistance Program (LIHEAP)
    - Medicaid
    - National School Free Lunch Program
    - Federal Public Housing Assistance

     OR

    - Your yearly household income is at or below 135% of the Federal Poverty Guidelines.

Link Up America
You may be eligible for Link Up America if you qualify for Lifeline 135.

Here's how to apply for these programs:
You can apply for Lifeline 135 and Link Up America by calling the customer service number on your bill.